Politique de remboursement

Thank you for shopping with us. We take pride in providing quality products and dependable service. However, if for any reason your purchase does not meet your expectations, you may request a return or refund under the terms described below.

If you wish to make a return, please contact our customer service team at help@kufexo.eu within a reasonable time after receiving your package. To be eligible, items must be unused, undamaged, and returned in their original condition with all packaging materials and labels included. Products that show signs of wear, alteration, or misuse may not qualify for a refund or exchange.

Once your return is received and inspected, we will notify you by email regarding the outcome. Approved refunds will be processed to your original method of payment. Please note that shipping costs are generally non-refundable unless the item was defective or sent in error.

Exchanges may be arranged for the same product in a different size, color, or variant if available. For hygiene and safety reasons, certain categories—such as used pet-related items—cannot be returned or exchanged once opened.

We recommend using a secure and trackable shipping service for all returns. We cannot be held responsible for any loss or damage of parcels during the return process.

If your order arrives damaged, incorrect, or incomplete, please contact help@kufexo.eu within a few days of delivery. Our support team will assist you promptly in resolving the issue with a suitable solution such as a replacement or refund.

This Return and Refund Policy may be updated from time to time to reflect improvements or changes in our processes. The latest version will always be available on our official website.