Politique d’expédition

At Kufexo, we value every customer and work hard to make sure your order is processed quickly and reaches you safely. This Shipping Policy explains how we manage the preparation, dispatch, and delivery of your purchases.

After your payment has been successfully received, your order will be processed and packaged for shipment. Most orders leave our warehouse within one to three business days. Once dispatched, a confirmation email will be sent to you with a tracking number and link so you can follow your parcel’s progress. Tracking information may take up to forty-eight hours to update in the carrier’s system.

Delivery times vary according to your location and the shipping method you choose at checkout. Standard shipping generally takes about seven to fifteen business days, while express shipping options usually arrive within three to seven business days. Please note that these are estimated timeframes and can be affected by customs inspections, weather, or courier-related delays.

All shipping fees are clearly shown during checkout before you complete your purchase. From time to time, Kufexo may offer free or discounted shipping promotions, which will be clearly displayed on our website when available.

For international deliveries, customers are responsible for any customs duties, import taxes, or other fees that may apply in their country. Such charges are not included in our product prices or shipping costs. Kufexo cannot be held liable for any delays or expenses resulting from customs processing.

If your order is delayed or goes missing, please contact us at help@kufexo.eu. We will work directly with the carrier to locate your shipment and assist you in finding a solution as quickly as possible.

Please make sure all shipping details, including your address and contact information, are entered correctly when placing your order. Kufexo is not responsible for failed deliveries caused by inaccurate or incomplete address information provided by the customer.

Should you need any assistance or have questions regarding shipping or delivery, our customer service team is ready to help. You can reach us anytime at help@kufexo.eu.